Terms & Conditions

Our Mailbox Service Agreement ("Agreement") is made and entered into by the customer identified as the ("Customer") for the use of and services related to a mailbox ("The Mailbox") at Executive Business Services under the terms and conditions set forth herein:

1. Customer agrees that they will not use EBS premises or any EBS services for any unlawful, illegitimate or fraudulent purpose.

2. We accept cash ONLY. Maestro payments are accepted for any purchase over U S $ 10.

3. Mailbox Renewals/Service fees are due and payable in advance. Customer agrees that EBS may hold mail and packages pending payment. Mailbox service fees and other related fees stated herein are subject to change. In the event that Customer receives extremely large packages, EBS may require Customer to pay additional charges. EBS reserves the right to increase the Mailbox service fees if the Customer adds additional individuals or entities to the names of those individuals or entities authorized to receive mail and packages at EBS.

4. Each Mailbox is allotted a maximum of TWO (2) subscribers.

5. EBS receives both Air and Ocean freight cargo. Airfreight is charged based on volume, if it is greater than the weight. Ocean freight is charged by weight only.

6. Customer is not allowed: • To Sublet the Mailbox • To allow another person to use their Mailbox with "In Care Of'' • To give the mailbox address to non-registered mailbox users. • To contact our Miami office (11231 NW 20th St. Miami, FL 33172) directly

7. Customers will be charged an unauthorized user fee of US$15 for any unregistered persons who receive mail through their mailbox.

8. A fee of US$5 will be charged to a customer's account in the event any of the following is requested of EBS: • To track packages • To make amendments to a Customer's shipping method (i.e., Air to Ocean or vice versa). • Placing shipments on hold in Miami. or return to sender.

9. As Customer’s authorized agent for receipt of mail, EBS will accept all mail, including registered, insured and certified items. Customer must accept and sign for all mail and packages upon receipt. Customers who receive ''oversized" packages at EBS will be notified for immediate pick up since there is limited space. Packages not picked up within three (3) days of notification will be subject to a storage fee of US$10.00 per day, which must be paid before Customer receives the package.

10. CUSTOMER HEREIN AGREES THAT THE TOTAL AMOUNT OF LIABILITY OF EBS, IF ANY, FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED USSl00.00 REGARDLESS OF THE NATURE OF THE CLAIM. 

11. Customers have the option to purchase insurance on items shipped through EBS that exceed a value of $100.00. The Customer must notify EBS of their desire to insure their item, in writing, at least 5 days prior to the item’s delivery to the EBS Miami office. This written notice must include an invoice, receipt or other document detailing the nature and value of the item that is to be insured. The cost of the insurance is 1.1% of the value of the shipped item(s) and is entirely at the expense of the Customer. In case of damage, loss or theft of the insured item, a claim will be filed with the Insurer on behalf of the Customer.

12. All mailbox services between EBS and the Customer will be terminated if the customer does not pay the Mailbox renewal within one (1) Month after expiration date.

13. Customer agrees that EBS may terminate or cancel this Agreement for good cause at any time providing customer thirty (30) days written notice. Good cause shall include but is not limited to: • Customer uses the Mailbox for unlawful, illegitimate or fraudulent purposes. • Customer fails to pay monies owed to EBS when due. • Customer engages in offensive, abusive or disruptive behavior towards other customers of EBS or EBS's employees. • Customer violates any provision of this agreement.

14. Customer acknowledges that for the purpose of determining good cause for termination of this Agreement, as provided herein, the actions of any person authorized by Customer to use the Mailbox will be attributed to Customer. Once the Agreement has expired or been cancelled or terminated EBS may: • Refuse any mail or packages addressed to the customer and delivered to EBS. • Discard or destroy any of Customer's mail or packages delivered or remaining at EBS at such time.

15. Customer must use the exact mailing address for the Mailbox without modification. Any mail addressed incorrectly will be returned to the sender endorsed" Undeliverable as Addressed". EBS does not take responsibility if the Customer uses the address incorrectly.

16. Upon signing this agreement, Customer shall provide a form of valid identification. This agreement may not be amended or modified, except in writing signed by both parties.

17. No “non-visible” claims can be made after package have left the Mailbox facilities. All packages must be checked for damage before leaving the Mailbox facilities. Claims made by Customers after the package have left the facilities will be deemed invalid and will not be honored by Mailbox.